Shipping Policy

Order Processing

Orders are processed within 1–3 business days after payment is received. You will receive an email confirmation once your order has been shipped.

Shipping Times

Estimated delivery times:

• United States: 7–15 business days
• International: 10–20 business days

Delivery times are estimates and may vary depending on your location and carrier.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated during promotions.

Tracking

Once your order ships, you will receive a tracking number by email. Tracking information may take 2–5 business days to update.

Delays

We are not responsible for delays caused by customs, weather, holidays, or shipping carriers.

Incorrect Address

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly entered addresses.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at novasupplycustomersupport@hotmail.com, and we'll work with the shipping carrier to resolve the issue.

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